Frequently Asked Questions

Yes! Guides live off tips. Gratuity is not included in the tour price. In the service industry, it is customary to tip 18% – 22% of the price of the tour. Most guides have Venmo, Paypal, and gladly accept cash.

Our outdoor adventure company has the best cancellation policy in town. If the need arises to cancel your reservation, we require a 72-hour notice for a full refund or full charges will apply.

Open up your confirmation email first and foremost. The meeting location for the tour you selected is listed in that email. If you do not know where to meet call 970-259-0289 and ask at least ASAP.

If you have a certified ADA service animal that you intend to bring on this tour, please inform our office staff at (970) 259-0289 so we can better accommodate your needs.

Please check your confirmation email. Parking needs are different per trip you are on.

The Policy is designed to assist you in understanding how we collect, use, and safeguard the personal information you provide to us and to assist you in making informed decisions when using our site and our products and services. This statement will be continuously assessed against new technologies, business practices, and our customers’ needs.

What Information Do We Collect?

When you visit our Web site you may provide us with two types of information: personal information you knowingly choose to disclose that is collected on an individual basis and Web site use information collected on an aggregate basis as you and others browse our Web site.

1. Personal Information You Choose to Provide

• For example, you may need to provide the following information:
  Name
• Web site URL information
• Email address
• Home and business phone number

In addition to providing the foregoing information, if you choose to correspond further with us through email, we may retain the content of your email messages together with your email address and our responses. We provide the same protections for these electronic communications that we employ in the maintenance of information received by mail and telephone.

2. Web Site Use Information

Similar to other commercial Web sites, our Web site utilizes a standard technology called “cookies” (see explanation below, “What Are Cookies?”) and Web server logs to collect information about how our Web site is used. Information gathered through cookies and Web server logs may include the date and time of visits, the pages viewed, time spent at our Web site, and the Web sites visited just before and just after our Web site. This information is collected on an aggregate basis. None of this information is associated with you as an individual.

How Do We Use the Information That You Provide to Us?

Broadly speaking, we use personal information for purposes of administering our business activities, providing customer service and making available other products and services to our customers and prospective customers. Occasionally, we may also use the information we collect to notify you about new services and special offers we think you will find valuable. The lists used to send you product and service offers are developed, managed, and designed to safeguard the security and privacy of our customers’ personal information. As a customer, you will be given the opportunity to opt out of receiving these communications.

What Are Cookies?

Cookies are a feature of Web browser software that allows Web servers to recognize the computer used to access a Web site. Cookies are small pieces of data that are stored by a user’s Web browser on the user’s hard drive. Cookies can remember what information a user accesses on one Web page to simplify subsequent interactions with that Web site by the same user or to use the information to streamline the user’s transactions on related Web pages. This makes it easier for a user to move from Web page to Web page and to complete commercial transactions over the Internet. Cookies should make your online experience easier and more personalized.

How Do We Use Information We Collect from Cookies?

We use Web site browser software tools such as cookies and Web server logs to gather information about our Web site users’ browsing activities, in order to constantly improve our Web site and better serve our customers. This information assists us to design and arrange our Web pages in the most user-friendly manner and to continually improve our Web site to better meet the needs of our customers and prospective customers.
Cookies help us collect important business and technical statistics. The information in the cookies lets us trace the paths followed by users to our Web site as they move from one page to another. Web server logs allow us to count how many people visit our Web site and evaluate our Web site’s visitor capacity. We do not use these technologies to capture your individual email address or any personally identifying information about you although they do permit us to send focused online banner advertisements or other such responses to you.

How Do We Protect Your Information?

We utilize encryption/security best practices to safeguard the confidentiality of personal information we collect from unauthorized access or disclosure and accidental loss, alteration or destruction.

Communication Opt Out

If you wish to opt out of receiving offers directly from Durango RiverTrippers and Adventures, you can unsubscribe by following the opt-out instructions in the emails that they send you located at the footer of the communication. We can be reached by postal mail at 360 South Camino Del Rio Suite 200, Durango, CO 81301 or by phone at 970-279-4864. You can email us at info@durangorivertrippers.com with questions, comments, or suggestions.

Do We Disclose Information to Outside Parties?

We may provide aggregate information about our customers, sales, Web site traffic patterns, and related Web site information to our affiliates or reputable third parties, but this information will not include personally identifying data, except as otherwise provided in this Privacy Policy.

What about Legally Compelled Disclosure of Information?

We may disclose information when legally compelled to do so, in other words, when we, in good faith, believe that the law requires it or for the protection of our legal rights.

What About Other Web Sites Linked to Our Web Site?

We are not responsible for the practices employed by Web sites linked to or from our Web site nor the information or content contained therein.

Groups of 10 or more can get 10% off if booked over the phone. Enjoy a 12%-15% discount when combining rafting and keeping tours. See our Packages page for more information.

• Sturdy shoes- all guests must wear shoes that strap to their feet such as old tennis shoes, Chacos or Tivas. Flip flops and slip-on shoes are not permitted.  If you don’t have the right shoes, river booties can be rented from our location for your convenience.
• Quick dry clothing- you will be getting wet so wear clothing that dries fast such as swimsuits or workout clothing. Avoid cotton and denim.  Cheap sunglasses, hats, and sunscreen are encouraged.

• Sunscreen and water are highly encouraged
• You may bring Go-pros or other waterproof devices. Durango Rivertrippers is not responsible for any loss or damage to personal property.
• Avoid bringing your phone, electronic key fobs, wallets, or anything else that cannot get wet, lost, or broken on the raft.

• Professionally trained and experienced guides
• Type V Personal Flotation Devices (PFDs)
• Heavy duty whitewater rafts
• A mandatory safety orientation for all guests
• River booties and splash gear if necessary ($5 additional cost each)

We go rafting in all weather, rain or shine.  If the weather looks rainy, bring a rain jacket.  We will have fun no matter what the weather does.  We also rent out splash gear in case you forgot your rain jacket at home.

• Layers- you will be climbing into the mountains up to over 11,000 ft in elevation. Mountain weather can change quickly, and the temperature drops as you gain elevation.  Be sure to wear plenty of warm and cool layers so you can adjust to the changing temperature.  Blankets are provided if needed.
• Good shoes- if there is time you will have the chance to get out and do a little exploring, so make sure your feet are ready

• You won’t want to forget your camera, there will be some amazing views!
• Hat, sunscreen, sunglasses- although the temperature drops, the sun’s rays become far more intense as you gain elevation so you want to make sure you protect yourself while in our open-air vehicle
• Water- it is very easy to get dehydrated at high elevation

We go out in all weather, rain or shine.  If the weather looks rainy, bring a rain jacket.  We will have fun no matter what the weather does.  We also rent out splash gear in case you forgot your rain jacket at home.  If you wish to cancel your trip you must call us at least 72 hours prior to your trip in order to avoid paying full charges (see our cancellation policy above).

You will need a valid US drivers license, proof of full coverage insurance and a driver 25 years old. Some exceptions can be applied so please call us with any questions.

We can provide you with great recommendations!

Yes, it is highly recommended.

• Light, cool clothing. Mesa Verde is very sunny and is located in a desert region, so it can be quite warm. However, mountain weather is unpredictable so it is always a good idea to bring warmer layers with you just in case
• Good walking shoes- you will be doing a lot of walking and climbing, so make sure you wear comfortable, supportive shoes

• Camera. You will see some incredible stuff!
• Hat, sunscreen, water bottle, sunglasses- the combination of hot, sunny, and high elevation makes it easy to get sunburned and dehydrated, so come prepared!

Call us and we can see about arranging to pick you up at the park entrance or visitor’s center.

Private tours include a gourmet lunch (vegetarian option available), water, informational reading material, park entrance, a guided tour of the park.

Gratuity is not included. In the service industry, it is customary to tip 18% – 22% of the price of the tour.